Stop losing critical information when employees leave. Build a searchable knowledge base with SOPs, templates, training materials, and FAQs — accessible in 3 clicks, not 3 hours.
Information scattered across email, drives, and people's heads kills efficiency:
Problem: Junior staff ask the same 10 questions every week. Seniors waste 5+ hours answering.
Solution: Searchable FAQ library. Self-service knowledge base reduces repeat questions by 70%.
Problem: Only Rajesh knows how to handle vendor X. When he's on leave, chaos ensues.
Solution: Documented SOPs for critical processes. Video walkthroughs for complex tasks.
Problem: New hires take 4-6 weeks to become productive. No structured training path.
Solution: Role-based onboarding tracks with checklists, videos, and quizzes. Productive in 2 weeks.
Problem: 5 versions of the same SOP floating around. Which is current?
Solution: Single source of truth with version history, approval workflow, and automatic updates.
Problem: When someone leaves, their knowledge walks out the door.
Solution: Mandatory knowledge transfer process. Document handover before final settlement.
Problem: "I know we have a template for that somewhere..." 30 minutes later, still searching.
Solution: Full-text search across documents, wikis, and templates. Find in 10 seconds.
Platform: Notion, Confluence, or custom
Best for: SOPs, policies, technical documentation
Platform: SharePoint, Google Drive organized, or DocuWare
Best for: Contracts, compliance docs, templates
Platform: Teachable, Thinkific, or Moodle
Best for: Employee training, customer education
Platform: Zendesk Guide, Helpjuice, or custom
Best for: Customer support, IT helpdesk
Interview teams. Identify knowledge gaps, duplicate content, and priority areas.
Design taxonomy, templates, and governance model. Set up platform and permissions.
Migrate 50-100 priority docs. Create new SOPs for gaps. Train content owners.
Company-wide launch. Monitor usage. Monthly content reviews. Continuous improvement.
Book a free knowledge audit and we'll identify the top 20 documents/SOPs you should create first.